Privacy and cookies

Privacy Policy

1. Introduction

We take privacy seriously and process your personal data in a safe and responsible manner. The website Porsgrund.com is owned and operated by Porsgrunds Porselænsfabrik AS ("we"), which is committed to protecting your personal data and informing you about how we use your personal data.

2. Processing of personal data

When you use our website and/or contact us by ordering goods from us, Porsgrunds Porselænsfabrik AS will process personal data about you. Below you will find information about the personal data collected, why we do this, and your rights related to the processing of personal data.

The data controller for personal data is Porsgrunds Porselænsfabrik AS, represented by CEO Stine Gjørtz. The contact information for Porsgrunds Porselænsfabrik is:

Address: Pustutveien 18, 1312 Slependen
Email: post@porsgrund.com
Phone: 41 00 41 80
Organization no: 915 232 523

Porsgrund Porselen is currently part of the 3-Norske group.

For any questions you may have about our processing of your personal data, you can contact customer service by phone: 41 00 41 80 or email: post@porsgrund.com

Why do we collect personal data and what kind of information do we collect?

We collect and use your personal data for various purposes depending on who you are and how we come into contact with you. We collect the following personal data for the purposes stated below:

Responding to inquiries that come to us. Name, phone number, email address, and any personal data that may arise from the inquiry. The processing of personal data is based on a balancing of interests where we have assessed what information is necessary to help you with your query.
To obtain information about the use of our websites, we use cookies. You can read more about cookies and which cookies we use. We process personal data based on a balancing of interests. We have assessed that this is necessary to adapt the website to our users. However, we protect your privacy by only using the data for statistics. In these statistics, it is not possible to identify you as an individual. Furthermore, we delete the personal data collected via the website daily.

3. Disclosure of personal data to others

We do not share your personal data with others unless there is a legal basis for such disclosure. Examples of such a basis would typically be an agreement with you, consent, or a legal basis that obliges us to disclose the information.
Porsgrunds Porselænsfabrik uses data processors to collect, store, or otherwise process personal data on our behalf. In such cases, we have entered into agreements to ensure information security at all stages of the processing. We currently use the following data processors:

Order overview:

Magento is the website platform. It logs all sales and forwards orders to our ERP system (Navision).
Order history for our online customers is stored in our ERP system (Navision).

Advertising:

Adtraction stores order information for customers who shop via online ads.
Facebook tracks clicks to websites to charge for advertising.
Google Adwords tracks clicks to websites to charge for advertising.

Development and website functions:

Google Analytics and Google Tag Manager show user behavior on the website to make the website more user-friendly. IP addresses are not displayed here.
Yotpo is our customer review program and allows you to review products you have purchased. Here you can choose to be anonymous if desired.
Klevu is our internal site search and tracks which keywords are entered.

Nosto shows relevant product recommendations to enhance your customer experience.

 

All processing of personal data that we undertake takes place within the EU/EEA area.

4. When you become a member of our customer club

The purpose of the customer club is to offer our members email newsletters with relevant offers, products, tips, and inspiration. Membership in the customer club is free and personal. You can at any time request to access, change, or delete stored personal data by contacting customer service via email or phone at the top of the privacy policy.
By registering for the customer club from July 1, 2018, you automatically agree that we create a customer profile for you to provide relevant and customized marketing. The personal data processed includes, but is not limited to, name, address (if provided), email address, phone number, date of birth (if provided), and transaction history. Your response to campaigns, coupons, email, or SMS mailings may be stored and used for the dissemination of offers and other information through social media and other digital communication networks.
Customer club members registered before July 1, 2018, will still be able to receive good offers via email, but you can at any time unsubscribe or ask us to delete your data.
To send out relevant communications, we have agreements with the following data processors who process data according to instructions given by us:

Dotdigital for email distribution
Klarna AB for invoice processing, Visa and Mastercard transactions
Facebook for advertising
Shopify for order history
Nosto for advertising
Navision for order history
Google Analytics
Adtraction for advertising

5. Storage period

We store your personal data with us as long as it is necessary for the purpose for which the personal data was collected. This means, for example, that personal data we process based on your consent will be deleted if you withdraw your consent. Personal data we process to fulfill an agreement with you will be deleted when the agreement is fulfilled and all obligations arising from the contractual relationship have been met.

6. Your rights when we process personal data about you

You have the right to request access, correction, or deletion of the personal data we process about you. You also have the right to request restricted processing, object to the processing, and claim the right to data portability. You can read more about the content of these rights on the Norwegian Data Protection Authority's website: www.datatilsynet.no.
To exercise your rights, you must contact customer service via email post@porsgrund.com or phone 410 04 180. You can also send us mail to the postal address listed at the top of this statement. We will respond to your inquiry as soon as possible, and no later than within 30 days.

We will ask you to confirm your identity or provide additional information before allowing you to exercise your rights with us. We do this to ensure that we only provide access to your personal data to you – and not to someone impersonating you.

7. Complaints

You have the right to request access, correction, or deletion of the personal data we process about you. You also have the right to request restricted processing, object to the processing, and claim the right to data portability. You can read more about the content of these rights on the Norwegian Data Protection Authority's website: www.datatilsynet.no.
If you believe that our processing of personal data does not comply with what we have described here or that we otherwise violate privacy legislation, you can complain to the Norwegian Data Protection Authority. You can find information on how to contact the Data Protection Authority on their website: www.datatilsynet.no.

8. Changes

If there are changes to our services or changes in the regulations concerning the processing of personal data, this may lead to changes in the information provided here. If we have your contact details, we will notify you of these changes. Otherwise, updated information will always be readily available on our website.

What are cookies and what are they used for?

Porsgrund.com uses cookies, like most other websites, and in accordance with Norwegian law. A cookie is data stored in your browser's internal memory, designed to give you a better and more relevant user experience when visiting a website. Porsgrund.com uses cookies, among other things, to provide you with a simpler user experience. We also use cookies for statistics to learn what our customers are interested in, so we can make our websites even more user-friendly.

What kind of information is stored?

Cookies will store information about: IP address, chosen browser, operating systems, which broadband provider is used, as well as data on visited subpages and the date/time of the visit. We never store information that can identify the user.

How to avoid cookies

If you wish to avoid the use of cookies, you can set your browser not to accept cookies automatically. See your browser's help pages for settings. Please be aware that if you choose to exclude cookies, several of the functions on Porsgrund.com will not work.

The information will never be disclosed or made available to third parties outside our group. Outsiders can only gain access to the information if this is necessary to perform specific services for Porsgrund.com

By using the website Porsgrund.com, you consent to the use of cookies.

Personal data to third parties

Porsgrunds Porselænsfabrik AS does not sell personal data to third parties, nor do we exchange or share such information with third parties. Outsiders can only gain access to the information if this is necessary to perform specific services for Porsgrunds Porselænsfabrik AS. In such cases, strict agreements are entered into to ensure information security, and Porsgrunds Porselænsfabrik AS will always determine how the data processing will take place. Porsgrunds Porselænsfabrik AS, represented by the managing director, is responsible for the processing of personal data as described above.