Questions and answers

Here we have collected the questions we most frequently receive from our customers.
If you don't find the answer to your question, please contact us and we will help you.


PURCHASES

  • Do I need a login account/membership to shop at porsgrund.com?
    No. You can shop in our online store even without an account.
  • Is it safe to shop online?
    You can feel completely secure when shopping with us. Your payment will be processed by Klarna or Vipps.
  • What is the minimum/maximum amount I can order for?
    There is no set minimum/maximum amount for shopping with us, but if your purchase exceeds NOK 699 after discount, we will cover the shipping cost.
  • What happens if the item is damaged during transport?
    If the item is damaged upon receipt, please notify us by sending an email to: post@porsgrund.com. Remember to include your order number and a photo showing the damage/defect.

SHIPPING

  • What is the delivery time?
    Orders are packed and shipped from our logistics center in Eastern Norway. Normal delivery time is 1-4 business days, depending on where in the country the package is to be sent.
  • What does shipping cost?
    Standard shipping rate is NOK 149. We offer free shipping on orders over NOK 699 after discount. During promotional periods, free shipping may be available.
  • Can I track my order?
    A tracking number will be sent to your provided email address as soon as the item has been prepared by us. If you do not receive a tracking number, you can contact post@porsgrund.com.

RIGHT OF WITHDRAWAL

  • I have not received the item yet - can I cancel the purchase?
    If you wish to cancel your order, please notify us as soon as possible by sending an email to post@porsgrund.com. If the order has not yet been processed, we will do our best to accommodate your request.
  • How do I return items I don't want, and does it cost anything?
    The standard right of withdrawal for online purchases is 14 days. With us, you have an extended right of withdrawal for a total of 30 days from the date the item is received. The item must be in resalable condition, meaning unused and with the original packaging intact. Return postage (NOK 99) is the responsibility of the customer. The credit will be refunded to your account a couple of days after we have received and processed the return. Returns are handled by PostNord; follow the return link in the shipping confirmation you received, or use the PostNord app.
  • Can I change my order before I have received it?
    We start processing your order quickly, which means that unfortunately we cannot make any changes once it has been confirmed. This includes changing the delivery address or other contact information, delivery option, or the contents of the order.
  • What do I do if something is missing from my order?
    If the shipment you received differs from your order, please notify us by contacting post@porsgrund.com. Remember to state your order number.
  • The price of the product has decreased after I ordered it. Can I get the difference back?
    Prices may vary - even online. If you experience this, you can contact post@porsgrund.com and we will assess your case. The price difference must be documented and fall within 30 days of the initial purchase. When purchasing from the online store, you are free to exercise your right of withdrawal within 30 days of receiving the item. Remember that the item must be in resalable condition, unused, and with the original packaging intact.